FREQUENTLY ASKED QUESTIONS

 

The generic questions in your head


Will my work be given priority ?

Be it 10 images or 1000 images we make sure that they are delivered as per the promised deadline.

Will this team be able to handle my workflow or workload ?

We process closed to 6000 images a day and make sure to be always equipped with scalable infra.


Do they have enough bandwidth ?

We make sure to always have a room for expansion and therefore require minimum time to build new teams and infra.


Do they have fast internet connection ?

High speed Internet is the one of the main part of our infra and all our offices are equipped with high speed leased lines and back up internet connections as well. The systems we use are high configuration with latest OS as well as the softwares we use are all licensed.

I have doubts about their communication ?

We believe communication is a main part of any relationship and therefore we are there 24/7 to answer any queries and updates.

Will they be able to deliver within stipulated deadline ?

Lest we say, you will only trust us once you try our services.

Can I trust this company for a long term relationship ?

Absolutely, we pride ourselves in retaining almost 97% of our customers.


Will they be able to deliver consistent results ?

Indeed, that is our motive to deliver you the consistent results or we deserve to loose you as a client.

What is their pricing be like ?

Each and every customer has different taste and level of requirement. we prefer to offer pricing which is best suited to your work images.

What are the conditions regarding revisions ?

If we do not deliver your work as per guidelines and instructions provided, we redo unless they are perfect to you.


What if I am not satisfied with their quality ?

We strive by to deliver the desired results or money back guarantee.

Are my pictures safe with them ?

Security has always been a major concern and we understand that very well. Our processes and policies make sure no image can leave office premises or be used by us elsewhere unless authenticated by the owner.

How do I transfer and receive my files ?

We are open to any medium as per your convenience and preference, be it Dropbox, FTP, Google Drive, wetransfer, sendspace etc.

If you have any other questions we will be glad to answer them. Please Contact us